Return & Refund Policy

At NaturaXFly, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our procedures for returns and refunds to ensure a transparent and smooth experience.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. To be eligible, the return process must be initiated within this 30-day timeframe.

2. Eligibility Criteria

To qualify for a return, your item must meet one of the following conditions:

  • Defective or Damaged: The item arrived damaged, defective, or is the incorrect product.
  • Change of Mind (Remorse): The item is in brand-new, unused, and unopened condition, with all original packaging and tags intact.

Non-Returnable Items:

  • Returns requested more than 30 days after delivery.
  • Items that have been opened, used, or show any signs of wear and tear.

3. Return Shipping Costs & Fees

We believe in a worry-free shopping experience.

  • Return Shipping Fee: $0.00 (Free). We provide a pre-paid return shipping label for all eligible returns, including cases of customer remorse or defective products.
  • Restocking Fee: No restocking fee will be charged for any returns.

4. How to Initiate a Return

Please follow these steps to return your item:

  1. Contact Us: Send an email to support@opez.shop within 30 days of receipt.
  2. Provide Details: Include your Order Number, the name of the item(s) you wish to return, and the reason for the return. For damaged or defective goods, please attach clear photos or videos of the issue.
  3. Receive Your Label: Our support team will respond within 1-2 business days. If approved, we will send you a pre-paid return shipping label via email.
  4. Package & Ship: Securely package the item (use padded envelopes or boxes to prevent damage) and attach the provided label. Drop the package at the designated carrier location.

Note: Please do not send items back to the sender’s address without prior confirmation from our team. Items returned without an authorized label may be lost or rejected.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Delayed Refunds: If you haven’t received your refund after 15 business days of approval, please first check your bank account or contact your credit card company. If the issue persists, contact us at support@opez.shop.

Approval: If approved, your refund will be automatically processed back to your original payment method.

Timeline: Refunds are typically processed within 10 business days after we receive the item.

Contact Us

Email: support@opez.shop
Business Address: 401 N Blake St, Pine Bluff, AR 71601, United States